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Abstract:
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Citizens perception and the satisfaction extent/degree that they have in their
relationship with the public institutions are brought about by the manner how these
respond to their requests and by the attitude that the civil servants have.The
estimation of the three status vectors:the satisfaction degree, the administration
response and the civil servants attitude in the case of GDPF-Ph, the application of x2 test and the calculation of Pearson contingency coefficient “C” in the framework
of an experiment, will corroborate the hypothesis that a correlation exists between
the studied variables. The obtained results allow preliminary remarks on the
intensity of the correlation and its effects in time, hypotheses that will be examined
later on. Knowing the factors that contribute to the shaping of the citizens
opinion, the direction and trend of the induced changes, represents the necessary
base to establish the methods to improve the public services. |