BEHAVIOUR AND ACTION:CITIZENS VS. PUBLIC SERVICES

Academic Public Administration Studies

BEHAVIOUR AND ACTION:CITIZENS VS. PUBLIC SERVICES

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dc.contributor.author Matei, Lucica
dc.contributor.author Matei, Ani
dc.date.accessioned 2010-05-03T14:11:18Z
dc.date.available 2010-05-03T14:11:18Z
dc.date.issued 2010-05-03
dc.identifier.citation Matei,L.,Matei,A.,2010,"BEHAVIOUR AND ACTION:CITIZENS VS. PUBLIC SERVICES",9-th International Congress of the International Association on Public and Nonprofit Marketing"Regulation and Best Practices in Public and Nonprofit Marketing" Bucharest,NSPSPA,10-11 june,2010,pp.206-218 en_US
dc.identifier.uri http://www.apas.admpubl.snspa.ro/handle/2010/76
dc.description.abstract The paper presents the relation between citizens and public service providers from the view of the applicability of the theory of consumers’ interests and operation of the market mechanisms in the public sector. The roles between the provider and consumer/ user of the service are continuously subject to transformations, determined by the change of systems and mechanisms of public administration. The relations citizen-administration provide the means in order to build the typology for strengthening the position of customers related to the providers concerning the classic concept of organic ensemble of influence, „information – consultation – partnership – delegation – control”. The contemporary public service development awards multiple roles to the citizen, interacting with the activities of design, decision-making, production, delivery or assessment, specific for various stages of the life cycle of the public services. The roles of citizens/users described in the paper are those of codesigner, co-decision-maker, co-producer and co-evaluator. Structured in five chapters, the paper presents relevant aspects concerning the influence of the economic and political environment on the capacity to deliver public services, the interaction between citizens and public services and the roles in service delivery and use. A systemic model of the public service based on systems of expectation is developed, as fundamental issue of an integrated approach of the subject proposed in the paper en_US
dc.language.iso en en_US
dc.publisher 9-th International Congress of the International Association on Public and Nonprofit Marketing "Regulation and Best Practices in Public and Nonprofit Marketing" Bucharest, NSPSPA, 10-11 june, 2010,pp.206-218 en_US
dc.subject citizen, customer, co-designer, co-producer, co-provider, co-evaluator en_US
dc.title BEHAVIOUR AND ACTION:CITIZENS VS. PUBLIC SERVICES en_US
dc.type Article en_US


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